Answer
Apr 24, 2024 - 10:43 AM
Please realize that we begin designing your product within hours of when you place your order. We can offer partial refunds ranging from 15-75% dependent on the amount of design time spent on your order. Complex custom orders such as match transcripts can take hours to create and will be on the upper end of that range. Standard match and stock orders will be on the lower end.
If we've already designed, produced and shipped your product we cannot offer a refund. Rather, we can work with you to fix any possible issues you may have.
If we've already designed, produced and shipped your product we cannot offer a refund. Rather, we can work with you to fix any possible issues you may have.
